Due to order volume, we are unable to exchange colors in a promo set.
No - and here’s why. Since we control our process from start to finish, we offer our products directly to consumers with fair and consistent prices. So, there’s no need to wait to get the best deal with HAPP. We offer the best value each and every day.
Yes, absolutely! Select AfterPay at checkout to pay in four interest-free installments for any order over $35.
If you are shipping within the USA, local sales tax will only be charged on orders shipped to California.
We process our orders very quickly and cannot typically make changes after an order has been placed. If you notice the mistake immediately, please send us an email at email@example.com to see if a modification can be made. However, we do not guarantee that we will be able to modify or cancel your order. Please double-check your cart, billing info, and shipping info before placing your order.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you would like to change your shipping address or anything else about your order, please email us at firstname.lastname@example.org as quickly as possible with the correct information and we will do our best to accommodate. However, we cannot guarantee we will be able to make any changes to your order after it is placed.
To ensure timely fulfillment and delivery, please ensure your shipping address is correct and complete before submitting your order. Incorrect or incomplete shipping addresses may result in delayed or failed deliveries. HAPP cannot be held responsible for lost packages due to incorrectly entered or incomplete shipping information.
When your order ships, you will receive a shipping confirmation that includes a tracking link. If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact email@example.com for assistance.
Please note that due to Covid-19, many carriers' tracking services have been delayed or showing inaccurate results. However, a vast majority of packages still arrive at the correct destination within the expected time frame. If your tracking does not update, please allow up to 15 business days for your package to arrive, then email firstname.lastname@example.org for assistance.
If your payment is declined, first check that the billing address entered at checkout matches the billing address associated with your payment method. Then, check that the CVV security code was entered correctly.
We have had issues processing foreign credit cards in the past and recommend international customers try PayPal to avoid these.
We are currently online only at happbrand.com - this helps us control our quality to our high standards and keep prices low for our customers. To learn more about the differences between our colors and styles and see what fits into our bags when packed, just search “HAPP Brand diaper bags” on YouTube and get the deets from other mamas like you.
At your request, yes, we can ship to a hotel, but note that we cannot guarantee delivery dates as circumstances beyond our control can delay shipments. If the timeframe you are staying at the hotel is very short or you are arriving very soon, we don't recommend shipping your purchase there. Should you make an order and leave the country before the shipment arrives, you will be responsible for the return shipping cost plus a $5 restocking fee. HAPP is not responsible for refused or returned shipments.
If you would like to ship your order to your hotel:
1. Call your hotel and ensure that they accept guest packages.
2. Ask your hotel what information you need to include on your package (registered guest name, reservation number, dates of stay, etc.). Be sure to include this in your order.
3. Ask your hotel how many days prior to your stay they recommend your package arrives, as well as what the limit is for holding packages. Be sure to place your order so that it arrives at your hotel during the hotel’s recommended window. Note that orders typically take 5 to 9 business days to arrive, and that HAPP does not guarantee arrival dates.
We are happy to offer free Standard shipping within the United States to all customers on all purchases.
Due to Covid-19, we are currently experiencing delays in fulfillment and shipping. Currently, we typically fulfill orders within 2-3 business days. US shipping may take anywhere from from 6-14 business days after fulfillment, or longer. Although most orders arrive more quickly, please allow up to 4-6 weeks for your order to arrive. If you have questions about how quickly your order will arrive, please email email@example.com.
No, we do not currently offer expedited shipping.
Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.
HAPP Brand cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.
We are currently shipping to the following international destinations: Andorra, Cambodia, Greenland, Guam, Guernsey, Hungary, Japan, Jersey, Malaysia, Singapore.
Due to COVID-19, shipping is temporarily suspended to the following countries: Algeria, Armenia, Australia, Austria, Belgium, Brunei, Bulgaria, Canada, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Morocco, Netherlands, New Zealand, Norway, Portugal, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, United Arab Emirates, United Kingdom.
We apologize for the inconvenience and look forward to restoring service to these locations as soon as possible.
China, Hong Kong, Macau, or Taiwan - Please visit happbrand.asia to shop.
If you don’t see your country listed above, please contact us at firstname.lastname@example.org to request shipping to your country.
International shipping costs around $25 per bag. Note that larger/heavier orders will increase the shipping cost.
Due to Covid-19, we are experiencing extremely unpredictable delivery times for international orders. We cannot guarantee any timeline at all for your order to arrive. If you have questions, please email us at email@example.com.
Import duties and taxes are NOTincluded in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and taxes on goods vary widely depending on the product value and the country you are having your order delivered to. HAPP Brand will include a commercial invoice declaring the full dollar value paid on international shipments.
REFUSED SHIPMENTS: If the recipient refuses a shipment from HAPP Brand, and the package is sent back, the recipient will bear all customs, duties, taxes, and surcharges associated with the order, in addition to all shipping charges both ways. Please note the shipping charges will be calculated based on the carrier rates (USPS/DHL/UPS/SF Express), NOT the lower rates that we offer to our customers.
*CANADA CUSTOMERS: Canada’s customs and duty fees are known to be high. Please consider this before ordering and contact your local government if you would like an estimate of your fees before placing your order.
Product Care & Warranty
For simple spot cleaning, using a soft damp cloth with water in a circular motion usually does the trick. If that doesn’t work, repeat with a small amount of mild, neutral soap. Test the solution first on a less visible area of the bag and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire nylon outside to avoid leaving a water spot. Allow to air dry completely. For tougher stains, please take your bag to a professional dry cleaner.
In the event the fabric sustains a large amount of water, immediately blot with a dry with a white or light-colored cloth and allow to dry completely.
DO NOT WASH in the washer; never immerse your bag in water, as the water-resistant coatings can be washed away in the washer and the cotton quilting will deteriorate.
We recommend spot cleaning the changing pad over all other cleaning methods, however, if you must wash it, following these steps may help maintain the integrity of the memory foam: (1) Hand wash with mild soap and cold water; (2) Fold up and gently press to squeeze out excess water - do not wring or twist; (3) Dry on lowest setting for the shortest amount of time, checking back as needed.
If you are within the US, we accept returns or exchanges within 30 days of order date. To view our full returns policy, or initiate a return or exchange, visit our returns portal.
International orders are final sale and cannot be returned or exchanged.
Please note that due to Covid-19, it can take up to 15 business days to process your return once it arrives at our facility.
To initiate a return or exchange within 30 days of purchase, please visit our returns portal. Please note that due to Covid-19, it can take up to 15 business days to process your return after it arrives at our facility.
No. All international orders are final sale and cannot be returned or exchanged.
If you feel the item you received is defective, please send a photo of the item and a brief explanation of the defect to firstname.lastname@example.org so we can look into it right away.