Return/Exchange Policy (US Orders)
If for any reason you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of your order date. Please note that the purchaser will bear the cost of return shipping. There is a $5 restocking fee applied to all returned orders (this fee is waived for exchanges).
All returned and exchanged items must be in brand-new “sellable” condition. This means that the item(s) should be in perfect shape: completely unused and devoid of any stains, spills, scuffs, scratches, tears, snags, and odors. All items must be returned in their original packaging, including plastic bag, hardware wrapped in plastic, and with messenger strap. Bags must be packed in the original way they arrived, not crushed or folded into a smaller box, which will result in a rejected return.
Return shipping charges are calculated when you process your return based on weight and location. You may choose to use your own shipping label, but we advise using a trackable method. HAPP is not responsible for items lost in transit.
Once a shipment arrives at our facility, please allow 2 to 3 business days for processing. Refunds, minus restocking fee (if applicable), will be returned to the original payment method. It can take up to 10 business days for your account to reflect a returned payment.
Making a Return or Exchange
We use an automated system for returns and exchanges and are unable to override the 30-day policy. If you cannot generate a return label for your order, that means it is past 30 days, and you will not be able to return or exchange your order.
To begin a return, click the button below. PLEASE NOTE that your refund estimate will not include the $5 restocking fee.
If you received your bag as a gift and would like to make a return or exchange, please email us at firstname.lastname@example.org with the gift giver's full name or order number so that we can initiate your return or exchange for you.
All international orders are FINAL SALE and cannot be returned or exchanged.