Return/ Exchange

HAPP uses an automated return system and is unable to override the policy. If you cannot generate a return label for your order, it means that you're past 30 days and will not be able to return/exchange your item.

*please note the refund estimate does not include $5 restocking fee

 

Return Policy

We will gladly offer returns on new unused item(s) in original packaging within 30 days from your order date if you are in any way unsatisfied with your purchase. Buyer will bear all shipping costs. Once your return is received and inspected, we will process the refund. Please allow 7-10 business days for the return funds to appear in your account. There will be a $5 restocking fee for all returns.

We do not offer returns/exchanges on changing pads for sanitation reasons, so please choose your color carefully.

*Please note, HAPP uses an automated return system and is unable to override the policy. If you cannot generate a return label for your order, it means that you're past 30 days and will not be able to return your item.

Exchange

We will gladly offer exchanges on new unused item(s) in original packaging within 30 days if you are in any way unsatisfied with your purchase. If you would like to exchange your bag for a different color/style, please click the 'start return now' button and follow the instructions to return your original unwanted purchase. After we receive your return, we will issue you a gift card so you can purchase your new bag. Buyer will bear all shipping costs.

International Orders

All international orders are FINAL SALE and cannot be returned or exchanged.

 

Gift Items

If you received your bag as a gift and prefer a different color/style, please click the 'start return now' to return your gift. Gift recipient will bear the exchange shipping cost and a $5 restocking fee. We will then issue a gift card with the remaining value for your new purchase. 

Defective Items

If your item has a manufacturer's defect upon receipt, we will gladly replace your purchase with the same item. Please email us with your order number and photos of the defect to request an RMA number BEFORE starting your exchange. 

For our warranty policy, click here