HAPP uses an automated return system and is unable to override the 30-day policy. If you cannot generate a return label for your order, it means that you're past 30 days and will not be able to return/exchange your item.

*please note the refund estimate does not include $5 restocking fee

 

Return Policy

We will gladly offer returns on new unused item(s) within 30 days from your order date if you are in any way unsatisfied with your purchase. Buyer will bear all return shipping costs. All returned items will be throughly inspected and items must be unused and include all original packaging including the messenger strap and hardware still wrapped in protective plastic. Please pack the bag in the original state it was sent to you; should the bag be folded/crunched up in a box smaller than the original or any other signs that the bag has been used, your return will be rejected. Once your return is received and inspected, we will process the refund. There will be a $5 restocking fee for all returns. Please allow 7-10 business days for the return funds to appear in your account.

We DO NOT offer returns/exchanges on changing pads for sanitation reasons, so please choose your color carefully. If you include the changing pad in your return, we will unfortunately have to discard it and cannot refund you for the changing pad.

 

Exchange Policy

We will gladly offer exchanges on new unused item(s) within 30 days from your purchase date if you would like to switch to a different style/color. All returned items will be throughly inspected and items must be unused and include all original packaging including the messenger strap and hardware still wrapped in protective plastic. Please pack the bag in the original state it was sent to you; should the bag be folded/crunched up in a box smaller than the original or any other signs that the bag has been used, your exchange will be rejected. We will then issue a gift card with the remaining value for your new purchase. To start your exchange, please click here.

Gift Exchange

If you received your bag as a gift and prefer a different color/style, please email us with the gift giver's full name or order number so we can start the exchange.

International Orders

All international orders are FINAL SALE and cannot be returned or exchanged.