No - and here’s why. As a direct-to-consumer company, we make all of our products from start to finish and sell everything ourselves, which allows us to offer higher quality products at lower prices. It also means that we don’t offer sales. So, there’s no need to wait to get the best deal with HAPP. We offer the best value each and every day.

Yes, absolutely! Select "Buy now, pay later with Klarna" at checkout to pay in four interest-free installments for any order over $35. Learn more about Klarna.

If you are shipping within the USA, local sales tax will only be charged on orders shipped to California.

We do not guarantee changes to any orders after they have been submitted.

Most orders can be modified or canceled within 1 hour of being placed, via your Order Status page. To change your shipping address or cancel, click the Order Status Page link in your order confirmation email, then click the Edit Order button. If you do not see the Edit Order button, your order is no longer able to be modified or canceled.

Please double-check your cart, billing info, and shipping info before placing your order.

We do not guarantee address changes to any orders after they have been submitted.

Most orders can be modified within 1 hour of being placed, via your Order Status page. To change your shipping address, click the Order Status Page link in your order confirmation email, then click the Edit Order button. If you do not see the Edit Order button, your order is no longer able to be modified. 

Note: You will not be able to change the destination country after an order is submitted. If you need to change the country, you must cancel within 1 hour, and re-order.

To ensure timely fulfillment and delivery, please ensure your shipping address is correct and complete before submitting your order. Incorrect or incomplete shipping addresses may result in delayed or failed deliveries. HAPP cannot be held responsible for lost or late packages due to incorrectly entered or incomplete shipping information.

When your order ships, you will receive a shipping confirmation that includes a tracking link.

If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact help@happbrand.com for assistance.

The vast majority of packages arrive at the correct destination within the expected time frame. If your tracking does not update, please allow up to 10 business days for your package to arrive, then email help@happbrand.com for assistance.

At your request, yes, we can ship to a hotel, but note that we cannot guarantee delivery dates as circumstances beyond our control can delay shipments. If the timeframe you are staying at the hotel is very short or you are arriving very soon, we don't recommend shipping your purchase there. Should you make an order and leave the country before the shipment arrives, you will be responsible for the return shipping cost. HAPP is not responsible for refused or returned shipments.

If you would like to ship your order to your hotel:

1. Call your hotel and ensure that they accept guest packages.

2. Ask your hotel what information you need to include on your package (registered guest name, reservation number, dates of stay, etc.). Be sure to include this in your order.

3. Ask your hotel how many days prior to your stay they recommend your package arrives, as well as what the limit is for holding packages. Be sure to place your order so that it arrives at your hotel during the hotel’s recommended window. Note that orders typically take 3 to 7 business days to arrive, and that HAPP does not guarantee arrival dates.

If your payment is declined, first check that the billing address entered at checkout matches the billing address associated with your payment method. Then, check that the CVV security code was entered correctly.

We have had issues processing foreign credit cards in the past and recommend international customers try PayPal to avoid these.

If you are still having trouble, please contact help@happbrand.com.

We are currently online only at happbrand.com - this helps us control our quality to our high standards and keep prices low for our customers. To learn more about the differences between our colors and styles and see what fits into our bags when packed, just search“HAPP Brand diaper bags” on YouTube and get the deets from other mamas like you.

No, HAPP does not offer wholesale. HAPP products are sold only at retail price and only via our US website, happbrand.com, and Asia website, happbrand.asia.

We are happy to offer free Standard shipping within the United States to all customers on all purchases.

For shipping times, all orders over $75 qualify for Free Expedited shipping within the continental US and can be expected in 2-4 business days. Orders under $75 receive Free Standard Shipping and can be expected in 5-7 business days.

Estimated shipping times for specific addresses can be viewed by going to the HAPP Brand Store, selecting the item(s) you desire and proceeding to the checkout screen. Enter the shipping address into the proper spaces to receive an estimate of shipping times displayed.

Delivery estimates are highly accurate, however, they are not guaranteed. Unfortunately delays beyond our control may occur, especially during peak seasons, therefore, please allow 10 business days for delivery. If your shipping address is incorrect or incomplete, your order will be delayed. 

If you have questions about how quickly your order will arrive, please email help@happbrand.com

• Shipping generally takes 1-2 weeks, but please allow up to 4 weeks for delivery.

No, we do not currently offer expedited shipping.

Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.

HAPP Brand cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.

Please note, lost packages must be reported within 30 days of the expected delivery date for for an investigation to be opened.

Occasionally packages containing multiple items are sent from different locations to ensure a faster delivery time for the majority of the items.

Please check your tracking information to determine if multiple packages have been sent.

If it appears all expected packages have been delivered, but there are still missing items, please reach out to help@happbrand.com

Please note, missing items must be reported within 30 days of the delivery date for for an investigation to be opened.

We are currently shipping to the following international destinations: Algeria, Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bulgaria, Cambodia, Canada, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greenland, Greece, Guam, Guernsey, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Oman, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, United Arab Emirates, United Kingdom.

Please note that we do not recommend using a forwarding address for international shipping. We have found that they are not reliable and packages are liable to be lost. HAPP cannot be held responsible for the delivery of shipments sent to any forwarder or virtual address and will not replace these orders if lost. If you choose to use a forwarder in spite of this warning, you do so at your own risk.

Taiwan customers - Please visit happbrand.asia to shop.

If you don’t see your country listed above, please contact us at help@happbrand.com to request shipping to your country.

International shipping cost varies by country, but typically costs between $30-$75. Note that larger/heavier orders will increase the shipping cost.

International shipping generally takes 1-2 weeks, but please allow up to 4 weeks for delivery.

Yes, international customers do need to pay import duties and taxes. For most countries, duties and taxes are calculated at checkout based on the value and destination of your order, and are charged up front at the time of purchase.

Some countries do not support up-front duty payments. If duties and taxes are not applied at the time of purchase, the purchaser will be responsible for any duties charged at the time of delivery.

Please Note: duties and taxes on goods vary widely depending on product value and destination. HAPP is not responsible for these fees or any delays caused by customs. A commercial invoice declaring the full dollar value paid will be included in all international shipments.

REFUSED SHIPMENTS: If the recipient refuses a shipment from HAPP Brand, and the package is sent back, the recipient will bear all customs, duties, taxes, and surcharges associated with the order, in addition to all shipping charges both ways. Please note the shipping charges will be calculated based on the carrier rates (USPS/DHL/UPS/SF Express), NOT the lower rates that we offer to our customers.

We accept a variety of payment options: most major credit cards (Visa, MasterCard, AmEx, Discover, Diners Club); Shop Pay; Apple Pay; Google Pay; Meta Pay; PayPal; and Klarna (pay in 4 interest-free installments).

Yes, absolutely! Select "Buy now, pay later with Klarna" at checkout to pay in four interest-free installments for any order over $35. Learn more about Klarna.

If you are signed up for Shop Pay and have used it before to shop on your device, you may still be logged in to Shop Pay, which saves your previous payment information and preferences to help ease the checkout process. This causes certain steps to be completed for you automatically, including your payment method. 

If you would like to choose a different payment method than Shop Pay's default, please log out of Shop Pay and begin the checkout process again. You should then see all payment options, including Klarna.

For simple spot cleaning, using a soft damp cloth with water in a circular motion usually does the trick. If that doesn’t work, repeat with a small amount of mild, neutral soap. Test the solution first on a less visible area of the bag and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire nylon outside to avoid leaving a water spot. Allow to air dry completely. For tougher stains, please take your bag to a professional dry cleaner.

In the event the fabric sustains a large amount of water, immediately blot dry with a white or light-colored cloth and allow to dry completely.

DO NOT WASH in the washer; never immerse your bag in water, as the water-resistant coatings can be washed away in the washer and the cotton quilting will deteriorate.

We recommend spot cleaning the changing pad over all other cleaning methods, however, if you must wash it, following these steps may help maintain the integrity of the memory foam: (1) Hand wash with mild soap and cold water; (2) Fold up and gently press to squeeze out excess water - do not wring or twist; (3) Dry on lowest setting for the shortest amount of time, checking back as needed.

HAPP offers a limited 90-day warranty. For more information, please see our full warranty policy.

If you are within the US, we accept returns or exchanges within 30 days of order date. To view our full returns policy, or initiate a return or exchange, visit our returns portal.

International orders are final sale and cannot be returned or exchanged. 

Please note that it may take up to 7 business days to process your return/exchange.

To initiate a return or exchange within 30 days of purchase, please visit our returns portal.

Please note that it may take up to 7 business days to process your return after it arrives at our facility.

No. All international orders are final sale and cannot be returned or exchanged.

If you feel the item you received is defective, please send a photo of the item and a brief explanation of the defect to help@happbrand.com so we can look into it right away.

Yes, if you wish to return a bag purchased during a promo you must return the accessories that were received along with the bag to receive a full refund (including, but not limited to, the change pad, pouf charm, clip-on pouch, dust bag)

The full retail cost of any items not returned will be deducted from your refund amount.