No - and here’s why. As a direct-to-consumer company, we make all of our products from start to finish and sell everything ourselves, which allows us to offer higher quality products at lower prices. It also means that we don’t offer sales. So, there’s no need to wait to get the best deal with HAPP. We offer the best value each and every day.

Yes, absolutely! Select "Buy now, pay later with Klarna" at checkout to pay in four interest-free installments for any order over $35. Learn more about Klarna.

If you are shipping within the USA, local sales tax will only be charged on orders shipped to California.

We process our orders very quickly and cannot make changes after an order has been placed. If you notice the mistake immediately, please send us an email at help@happbrand.com to see if a modification can be made. However, we do not guarantee that we will be able to modify or cancel your order. Our Customer Service hours are M-F 9am-5pm Pacific. Please allow up to 1-2 business days to receive a reply.

Please double-check your cart, billing info, and shipping info before placing your order.

We process our orders very quickly and unfortunately cannot make changes after an order has been placed. If you need to change your shipping address or anything else about your order, please email us at help@happbrand.com as quickly as possible with the correct information and we will do our best to accommodate. However, we cannot guarantee we will be able to make any changes to your order after it is placed. Our Customer Service hours are M-F 9am-5pm Pacific. Please allow up to 1-2 business days to receive a reply.

To ensure timely fulfillment and delivery, please ensure your shipping address is correct and complete before submitting your order. Incorrect or incomplete shipping addresses may result in delayed or failed deliveries. HAPP cannot be held responsible for lost or late packages due to incorrectly entered or incomplete shipping information.

When your order ships, you will receive a shipping confirmation that includes a tracking link. If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact help@happbrand.com for assistance.

Please note that due to Covid-19, many carriers' tracking services have been delayed or showing inaccurate results. However, a vast majority of packages still arrive at the correct destination within the expected time frame. If your tracking does not update, please allow up to 15 business days for your package to arrive, then email help@happbrand.com for assistance.

If your payment is declined, first check that the billing address entered at checkout matches the billing address associated with your payment method. Then, check that the CVV security code was entered correctly.

We have had issues processing foreign credit cards in the past and recommend international customers try PayPal to avoid these.

If you are still having trouble, please contact help@happbrand.com.

We are currently online only at happbrand.com - this helps us control our quality to our high standards and keep prices low for our customers. To learn more about the differences between our colors and styles and see what fits into our bags when packed, just search “HAPP Brand diaper bags” on YouTube and get the deets from other mamas like you.

No, HAPP does not offer wholesale. HAPP products are sold only at retail price and only via our US website, happbrand.com, and Asia website, happbrand.asia.

We are happy to offer free Standard shipping within the United States to all customers on all purchases.

Orders are fulfilled within 1 business day. US shipping may take anywhere from from 3-7 business days after fulfillment.

Although most orders arrive more quickly, please allow up to 2 weeks for your order to arrive in case of unforeseen shipping delays. Delivery date estimates are not guaranteed. If your shipping address is incorrect or incomplete, your order will be delayed.

If you have questions about how quickly your order will arrive, please email help@happbrand.com. 

No, we do not currently offer expedited shipping.

Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.

We are currently shipping to the following international destinations: Algeria, Andorra, Armenia, Australia, Austria, Belgium, Bulgaria, Cambodia, Canada, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greenland, Greece, Guam, Guernsey, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, United Kingdom.

Due to COVID-19, shipping is temporarily suspended to the following countries: Brunei. 

We apologize for the inconvenience and look forward to restoring service to these locations as soon as possible.

Please note that we do not recommend using a forwarding address for international shipping. We have found that they are not reliable and packages are liable to be lost. HAPP cannot be held responsible for the delivery of shipments sent to any forwarder or virtual address and will not replace these orders if lost. If you choose to use a forwarder in spite of this warning, you do so at your own risk.

Taiwan customers - Please visit happbrand.asia to shop.

If you don’t see your country listed above, please contact us at help@happbrand.com to request shipping to your country.

International shipping cost varies by country, but typically costs between $30-$75. Note that larger/heavier orders will increase the shipping cost.

Due to Covid-19, we are experiencing extremely unpredictable delivery times for international orders. We cannot guarantee any timeline at all for your order to arrive. If you have questions, please email us at help@happbrand.com.

For simple spot cleaning, using a soft damp cloth with water in a circular motion usually does the trick. If that doesn’t work, repeat with a small amount of mild, neutral soap. Test the solution first on a less visible area of the bag and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire nylon outside to avoid leaving a water spot. Allow to air dry completely. For tougher stains, please take your bag to a professional dry cleaner.

In the event the fabric sustains a large amount of water, immediately blot dry with a white or light-colored cloth and allow to dry completely.

DO NOT WASH in the washer; never immerse your bag in water, as the water-resistant coatings can be washed away in the washer and the cotton quilting will deteriorate.

We recommend spot cleaning the changing pad over all other cleaning methods, however, if you must wash it, following these steps may help maintain the integrity of the memory foam: (1) Hand wash with mild soap and cold water; (2) Fold up and gently press to squeeze out excess water - do not wring or twist; (3) Dry on lowest setting for the shortest amount of time, checking back as needed.

If you are within the US, we accept returns or exchanges within 30 days of order date. To view our full returns policy, or initiate a return or exchange, visit our returns portal.

International orders are final sale and cannot be returned or exchanged. 

Please note that due to Covid-19, it can take up to 15 business days to process your return once it arrives at our facility.

To initiate a return or exchange within 30 days of purchase, please visit our returns portal. Please note that due to Covid-19, it can take up to 15 business days to process your return after it arrives at our facility.

No. All international orders are final sale and cannot be returned or exchanged.