FAQ


Care Instructions

Shipping

International Orders

Tax / Duty

Returns

CARE INSTRUCTIONS

Can I wash my HAPP diaper bag? 

All HAPP diaper bags are crafted to be stain and water-resistant, so wiping down the bag with a clean, damp cloth will usually do the trick. For simple spot cleaning, use a soft, damp cloth with mild soap in a circular motion. Repeat if residual soap remains. Do not wash in washer; never immerse your bag in water, as the waterproofing coatings can be washed away in the washer and the inner linings will delaminate.

Can I wash my HAPP memory foam changing pad?

We recommend spot cleaning the changing pad over all other cleaning methods, however if you must wash it, following these steps may help maintain the integrity of the memory foam:

  • Hand wash with mild soap and cold water
  • Fold up and gently press to squeeze out excess water; do not wring or twist
  • Dry on lowest setting for the shortest amount of time, checking back as needed

Why memory foam if you don't recommend washing it?

Memory foam is temperature-sensitive, softening up when in contact with body heat and absorbing motion to relieve pressure points. We wanted to create a cozy, healthy environment to keep your baby happy during diaper changes and found that memory foam was the best choice in terms of comfort and support.

I just got my bag and it's a little wrinkled. How can I fix this? 

Sometimes through the packing and shipping process, since it is compressed, some wrinkles may form on the bag while it is being delivered to you. This can easily be fixed with a steamer to smooth out any wrinkles that have formed during the delivery process. We don't recommend using an iron as direct heat may change the color of the fabric.

SHIPPING

How long will it take to receive my order?

USA
Please allow 2-3 business days for your order to ship. Shipping times will vary depending on your location, but you can generally expect to receive your package in 3-5 business days once shipped.

CANADA
Please allow 2-3 business days for your order to ship. Orders from Canada are subject to customs clearance, which takes around 7-20 business days total including shipping time.

EUROPE
Please allow 2-3 business days for your order to ship. Orders from Europe are subject to customs clearance and the time it takes to clear varies by location. 

ASIA
Please allow 2-3 business days for your order to ship from our Asia fulfillment center. Orders from Asia are subject to customs clearance and the time it takes to clear varies by location, but you can generally expect to receive your package in 3-7 business days once shipped.  

How much is shipping?

USA
We are happy to offer free shipping within the US to our customers. For all other countries, see rates at checkout.

INTERNATIONAL
For all international shipments, see rates at checkout. If you don't see your country listed as an option, please email us to put in a shipping request to your country.

TAX / DUTY

USA
HAPP charges state and/or local sales tax for any order shipping to California. Sales taxes are not applied to shipments for destinations outside California. The applicable tax rates vary by locality. For information concerning California sales tax, please refer to the California BOE website.

INTERNATIONAL
Please note the international shipping charge listed does NOT include customs, duty, and taxes. The recipient is responsible for all customs, clearing and other fees required to ship internationally. The carrier will collect these charges at the time of delivery. All international orders are FINAL SALE and cannot be returned or exchanged. 

RETURNS

How can I return my order?

We will gladly offer returns within 30 days if you are in any way unsatisfied with your item. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging with original tags still attached.

To complete your return, please email us with your order number to verify your purchase. We will then send you a prepaid shipping label and a return shipping fee of $15 will be deducted from the amount to be refunded to you.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not offer returns/exchanges on changing pads for sanitation reasons, so please choose your color carefully.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@happbrand.com to complete an exchange.

INTERNATIONAL
All international orders are FINAL SALE and cannot be returned or exchanged.