No - and here’s why. Since we control our process from start to finish, we offer our products directly to consumers with fair and consistent prices. So, there’s no need to wait to get the best deal with HAPP. We offer the best value each and every day.
Yes, absolutely! Select AfterPay at checkout to pay in four interest-free installments for any order over $35.
If you are shipping within the USA, local sales tax will only be charged on orders shipped to California.
We process our orders very quickly and cannot typically make changes after an order has been placed. If you notice the mistake immediately, please send us an email at firstname.lastname@example.org to see if a modification can be made.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you would like to change your shipping address or anything else about your order, please email us at email@example.com as quickly as possible with the correct information and we will do our best to accommodate.
To ensure timely fulfillment and delivery, please ensure your shipping address is correct and complete before submitting your order. Incorrect or incomplete shipping addresses may result in delayed or failed deliveries. HAPP cannot be held responsible for lost packages due to incorrectly entered or incomplete shipping information.
When your order ships, you will receive a shipping confirmation that includes a tracking link. If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact firstname.lastname@example.org for assistance.
If your payment is declined, first check that the billing address entered at checkout matches the billing address associated with your payment method. Then, check that the CVV security code was entered correctly.
We have had issues processing foreign credit cards in the past and recommend international customers try PayPal to avoid these.
At your request, yes, we can ship to a hotel, but note that we cannot guarantee delivery dates as circumstances beyond our control can delay shipments. If the timeframe you are staying at the hotel is very short or you are arriving very soon, we don't recommend shipping your purchase there. Should you make an order and leave the country before the shipment arrives, you will be responsible for the return shipping cost plus a $5 restocking fee. HAPP is not responsible for refused or returned shipments.
If you would like to ship your order to your hotel:
1. Call your hotel and ensure that they accept guest packages.
2. Ask your hotel what information you need to include on your package (registered guest name, reservation number, dates of stay, etc.). Be sure to include this in your order.
3. Ask your hotel how many days prior to your stay they recommend your package arrives, as well as what the limit is for holding packages. Be sure to place your order so that it arrives at your hotel during the hotel’s recommended window. Note that orders typically take 5 to 9 business days to arrive, and that HAPP does not guarantee arrival dates.
We are happy to offer free shipping within the United States to all customers on all purchases.
During the week, orders ship in 24 to 48 hours. Over the weekend, they’ll ship the following Monday. In total we suggest allowing 5 to 9 business days for delivery, but cannot guarantee an arrival date. All orders ship from Los Angeles.
No, we do not currently offer expedited shipping.
Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.
HAPP Brand cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.
We ship to over 50 international destinations: Algeria, Andorra, Armenia, Australia, Austria, Belgium, Brunei, Bulgaria, Canada, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Morocco, Netherlands, New Zealand, Norway, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, United Arab Emirates, United Kingdom
China, Hong Kong, Macau, or Taiwan - Please visit happbrand.asia to shop.
If you don’t see your country listed above, please contact us at email@example.com to request shipping to your country.
Canada: $15 UPS Standard
Australia, New Zealand, Guam: $30 DHL Worldwide Express
Japan: $15 SF Express
Malaysia, Singapore: $12 SF Express
Brunei: $20 SF Express
China, Hong Kong, Macau, Taiwan: visit HAPPbrand.asia for rates and to shop
Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, San Marino, Spain, United Kingdom: $30 DHL Worldwide Express
Armenia, Egypt, Israel, Lebanon, Saudi Arabia, United Arab Emirates: $35 DHL Worldwide Express
Algeria, Morocco, South Africa, Tunisia: $70 DHL Worldwide Express
*Please note that if your shipping address is in a remote location, a shipping surcharge may apply. If this is the case for your order, we will email you to inform you of the amount before fulfilling the order.
The transit time for international packages varies greatly by destination country, so we can’t give exact timeframes. Please note that most packages arrive to their overseas destinations within 10 business days, but please allow up to 4 weeks for delivery as there are sometimes delays at customs that impede the delivery process. We do not offer expedited shipping.
Import duties and taxes are NOTincluded in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and taxes on goods vary widely depending on the product value and the country you are having your order delivered to. HAPP Brand will include a commercial invoice declaring the full dollar value paid on international shipments.
REFUSED SHIPMENTS: If the recipient refuses a shipment from HAPP Brand, and the package is sent back, the recipient will bear all customs, duties, taxes, and surcharges associated with the order, in addition to all shipping charges both ways. Please note the shipping charges will be calculated based on the carrier rates (DHL/UPS/SF Express), NOT the lower rates that we offer to our customers.
*CANADA CUSTOMERS: Canada’s customs and duty fees are known to be high. Please consider this before ordering and contact your local government if you would like an estimate of your fees before placing your order.
Product Care & Warranty
For simple spot cleaning, use a soft, damp cloth with cold water and a mild, neutral soap, gently rubbing in a circular motion. Test the solution first on a less visible area of the bag and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire nylon outside to avoid leaving a water spot. Allow to air dry completely. For tougher stains, please take your bag to a professional dry cleaner.
In the event the fabric sustains a large amount of water, immediately blot with a dry with a white or light-colored cloth and allow to dry completely.
DO NOT WASH in the washer; never immerse your bag in water, as the water-resistant coatings can be washed away in the washer and the cotton quilting will deteriorate.
We recommend spot cleaning the changing pad over all other cleaning methods, however, if you must wash it, following these steps may help maintain the integrity of the memory foam: (1) Hand wash with mild soap and cold water; (2) Fold up and gently press to squeeze out excess water - do not wring or twist; (3) Dry on lowest setting for the shortest amount of time, checking back as needed.